Internet banking
Internet banking can be a convenient and flexible way to manage your money. It allows you to perform banking transactions like checking your bank account and credit card balances, making transfers between accounts as well as paying bills whenever you can access the internet safely.
Protect yourself when banking online
While enjoying the ease of internet banking, there are important things to remember to protect yourself when banking online:
- Never disclose your personal logon and security details such as account number, PIN and security code to anyone including bank staff and the police.
- Avoid accessing your bank account with public computers (eg cyber cafes) and close all browser windows before logging on to internet banking.
- Monitor and report any unauthorised and unusual transactions in your statement and contact your bank immediately if you suspect that you have been a victim of online fraud.
- Never respond to any unsolicited e-mail that asks you to validate your logon or account details.
- Never use hyperlinks in emails or internet search engines to log on to internet banking.
- Always disconnect from the internet when not using it.
- Install reputable anti-virus or security protection programme on your computer.
- Always shred confidential/personal information before disposing.
Common online banking risks
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Identity theft Identity theft is when someone steals your personal information, such as your name, ID card number, credit card or bank account number to obtain benefits in your name. |
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Keylogging Keylogging is a type of software or hardware device used by criminals to record every keystroke you make on your computer, including usernames, passwords, e-mails and the websites you access. |
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Phishing Phishing is a form of online fraud involving e-mails claiming to be from your bank or other reputable company. Criminals attempt this ruse to set up beneficiaries on your accounts then transfer your money to their account. |
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Mobile Phishing There are a variety of ways phishing scams can be deployed via mobile. The most common method is for a fraudulent company to contact random people via email claiming to represent their financial institution. |
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Mobile Device Malware Malware, short for malicious software, is software specifically created to access your technological devices covertly, often with the intention of stealing your information for profit. Malicious software like trojan horses can be installed without your knowledge when you follow a link, open an attachment or download software from a fraudulent email or text message. |
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Although technology is making banking more convenient, it's also important to be aware of the risks.The Hong Kong Police Force's Technology Crime Division explains a number of common online crimes to be aware of, and also offers a range of tips for smart netizens. You can also learn more about internet banking security on the HKMA's website.